top of page

Our proven
onboarding process

Working with our global partners, 5 Star VAs and HireSmart we offer comprehensive, end-to-end onboarding programme — refined over nearly 15 years — ensuring every remote professional and your business are perfectly in sync from day one.

 £10.75

per hour 

JUST

Your dedicated remote professional works 40 hours per week

From Selection to Certification

We take the guesswork out of finding the right person — and unlike a traditional recruitment agency, our Integration Investment is a single one-off fee covering the entire selection, assessment and certification process, at a fraction of agency costs with none of the ongoing fees. Our process is so rigorous we guarantee the outcome — and if the fit isn't right within the first six months, we'll rematch you at no additional cost.*

*

*Guarantee applies to our Gold and Platinum Onboarding Packages

Selection & Assessment Process

Every candidate goes through the same rigorous process — no exceptions.

 

Here's what we cover:

​

  • Skills Assessment

    Every candidate is fully tested in written English and numeracy. We evaluate verbal communication and problem-solving ability relevant to the role. Client-facing roles are held to a higher standard than back-office positions.
     

  • DISC Profile

    A full DISC behavioural profile is completed for every candidate and provided to you for review before interview.
     

  • Criminal Background Check

    All candidates are screened for a clean national criminal record — equivalent to a UK DBS check. Your intellectual property and data security are non-negotiable.
     

  • Technology & Connectivity Verification

    Minimum internet speed of 5mbps confirmed, with a screenshot provided. Full declaration of in-home equipment ensures your remote professional is set up to perform from day one.
     

  • Curation of  Your Top 3 Candidates

    Our trusted partners at HireSmart personally curate the three strongest candidates for your role, attend every interview, provide structured question guides, and give you a detailed breakdown of what each candidate brings to the table.

Image by Pawel Chu

Training and Certification

  • Technology & readiness Review

    Before your remote professional starts, we conduct a 30-minute consultation to review your current technology setup — ensuring everything is in place and any gaps are addressed before day one.
     

  • Training Roadmap

    We provide a clear timeline of training milestones so you know exactly what to expect as your remote professional moves from certification into your own onboarding process.
     

  • KPI's & Performance Tools

    We provide our full suite of evaluation tools — daily reporting templates, performance review frameworks — and guide you through building your own KPIs and metrics from the outset.
     

  • 40-Hour Certification Programme

    Every selected candidate completes a dedicated 40-hour certification programme with HireSmart before they join you. This intensive process is the equivalent of a working interview — evaluating real performance under real conditions. Only those who meet the standard make it through. The result is a remote professional who arrives ready to contribute from day one, giving you confidence and a faster return on your investment.

Image by Edu Lauton

Initial Training and Role Outlining

  • New Client Orientation

    For many businesses this is a new way of working, and we're here to walk you through every step — ensuring you, your team, and your processes are ready to get the most from your new remote professional from day one.
     

  • Role & Task Definition

    Identifying your top three priority tasks allows us to build a precise role profile — matching the right skills to your specific needs. Refined across hundreds of successful integrations, this process ensures the right person for the right role, every time.
     

  • Interview Question Guide

    ecause of the rigour of our assessment process, you only need six to eight well-targeted questions to identify your preferred candidate. We provide those questions and explain exactly why each one matters.
     

  • Policy & Procedure Template

    A fully customisable policy and procedure document sets clear expectations from the outset. When your remote professional understands exactly what's expected, they perform better — and integrate faster.
     

  • Onboarding Roadmap
    A structured onboarding document covering training, technology, and communication — giving you and your remote professional a clear path to hitting the ground running.

 

bottom of page